Advice for Collecting Patient Debt

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Out-of-Office Collections

All medical providers should establish an out-of-office means for payment collection, such as a website that accepts debit or credit cards. To the patient, the payment website looks and feels the same as one of the healthcare provider's services. This is what most patients looking to make a payment prefer, and will soon demand.

Managing Check Re-Presentment at the Right Time of the Month

For those accepting payments by check, utilizing a not-sufficient-funds check re-presentment service enables healthcare providers to re-present returned checks on strategic dates to coincide with paydays to increase the likelihood of payment.

Agentless Payment and Debt Negotiation

Other services, such as an interactive voice-response system for those wishing to pay by phone, can alleviate the huge burden on the accounting office. For example, these services eliminate the distraction of a patient calling to make a payment and reading their card number on the phone to someone in accounting.

Encouraging payment with an agentless debt negotiation system brings real benefits to patient and healthcare provider alike. Online debt negotiations allow patients to agree to a payment plan privately, online, and without the embarrassment of going into the offices or speaking to someone at the practice or on the telephone to discuss the debt.

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