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Equipment Repair Advice from the Experts

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2. What type of questions should endoscopy providers ask prospecstive equipment repair companies?

Derek Lashua:

Reputation is everything. Evaluate prospective repair vendors based on their performance record and reliability. Factors that should always be taken into consideration to determine how reputable the vendor is includes referrals, experience and years-in-business, GPO and government contracts, quality certifications (ISO, ASC-CQI, IAHCSMM’s CCSVP certification, etc.) and overall range of repair capabilities.

Ask for and follow-up on customer references! Seek out customer testimonials. A few minutes spent on research, on the front end, can equate to big dollar savings.

Harvey Buxbaum:

There are many questions that should be asked of the repair company. Among them are: Are the repairs done in your facility or are they outsourced? What is your repair philosophy?

Are your technicians factory trained? What type of warranty does the repair come with? How long has your company been in business? Do you have any references? How does the repair process work? Is there a free evaluation of the defective scope? Do I need to fill out any forms? How do I send my defective instrument to the repair facility? How many days until I receive an estimate? How do I approve my repair? How long will it take to repair my scope in its current condition? Do you offer loaner instruments?

There are three major points to consider when considering a company for endoscope repairs or for the purchase of previously owned endoscopy equipment. These points are as follows:

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