Equipment Repair Advice from the Experts

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A. You must have confidence in the repair company and in their ability to do the repair. How long have they been in business? What is their reputation? Will they provide references? Do they have loaner scopes?

B.  What is the repair philosophy of the company that is doing your repairs or providing you with your refurbished equipment? Is it a fast turn-around and low price, or is it a long lasting quality repair? A patched job may be quick and cheap. But it will do nothing to insure the long life of the product. The actual cause of the problem needs to be determined and corrected. The replacement or repair of the defective parts or system may initially be more expensive and may take longer to complete, but it will result in a better functioning, longer lasting instrument and will probably be less expensive in the long run.

C. Ask about the warranty. Not all warranties are the same. Read and understand the warranty your provider gives you for both refurbished equipment that you buy and repaired equipment that is returned to you. There should be specific warranty guidelines and time periods for refurbished instruments that are purchased and for the repair work that was done.

Jeff Headings:

Questions asked of repair companies should be directly related to the endoscopy providers needs. A good question to ask would revolve around the availability and location of sales representatives.

Ask how quickly the company can have someone on-site to assist with issues at the facility?

What types of educational and on-site programs does the repair company provide and are there charges involved with these services?

There are also technical questions that can be asked to help determine what repair company to choose. Good questions would be:

How does your company train their technical staff and sales staff?

What type of background do you look for when hiring new technicians?

Do you offer tours of your repair facilities? 

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