Karl Storz Receives Customer Value Enhancement Award From Frost & Sullivan

PALO ALTO, Calif. -- Frost & Sullivan recognized Karl Storz Endoscopy-America, Inc., a leader in endoscopy, medical video imaging systems and operating room integration, with the 2005 Frost & Sullivan Customer Value Enhancement Award for the company's contributions to the endoscopy market.

In describing the basis for the award, Frost & Sullivan said, "The company's products are recognized as some of the highest quality and most innovative products available in the endoscopy market. Their excellent technology and customer service in this market have earned them high regards from end users globally. This respect and loyalty from their customers has contributed to their business growth and overall success."

"We are proud to receive this recognition," said Charlie Wilhelm, president, Karl Storz Endoscopy-America. "For 60 years, the Karl Storz company has been committed to advancing the technologies that support minimally invasive surgery while delivering improved patient outcomes and greater cost efficiency. We now offer high-quality products and instrumentation for virtually every surgical specialty. Beyond that, we help offer products that enhance the latest surgical techniques, including all-digital imaging solutions, and fully integrated operating rooms supported by world-class service and education programs."

Frost & Sullivan analysts emphasized the importance of the company's unique Protection 1® Program, "which provides their customers with some of the most unique value-added services in the industry." Protection 1 offers four main solutions to end users: repair services, expert field service technician (FST) Program, the e-class exchange program, and the competitive trade process.

About the Award
The Customer Value Enhancement Award is presented each year to the company that has best demonstrated the ability to expand the customer base, while maintaining its existing install base, with more innovative value creation and enhancement strategies than competing vendors. This award recognizes the company's successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers' stated needs and requirements. Such innovation is expected to significantly improve customer interaction and contribute to customer satisfaction.

About Karl Storz Endoscopy
Karl Storz Endoscopy-America, Inc. is an affiliate of Karl Storz GmbH & Co. KG, an international leader for 60 years in reusable endoscope technology, encompassing all endoscopic specialties.

About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years.

Source: Business Wire

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